On my travels, regardless of if it's a team, a start-up, or a Fortune 500 company, my favorite question to ask is, 'What is your best salesperson doing that your second best salesperson isn't?'  When you get to the very top of any organizations sales board, the things...

As a youngster I was in a 'Choose Your Own Adventure Book Club'.  Even though I did not write the book, I thoroughly enjoyed the idea that I was taking ownership over my own journey.  If you couldn't tell, I owned a lot of these books.

In ticket sales, I find that...

A few weeks ago an elementary school friend, who had learned of my very recent love of great craft beers, invited me to join him to travel to Monson, MA to Tree House Brewery.  Out of Beer Advocate's Top 25 Beers in the Country, Tree House cracks the list 7 times....

Across sports broadcasting, one of the consistently best voices is Katie Nolan.  She's honest, thoughtful, and reasonable at a time where we're generally lucky to get one of those characteristics out of the voices taking time on the airwaves.  This past week she had a...

The above .gif is one of my favorite in sports.  It's a picture of 50 Cent throwing away the first pitch of a Mets game.  Don't laugh, ticket sellers, every day you are throwing away potentially valuable phone calls in just as poor a way.

One of my mentors, Declan...

On this, MLB's Trade Deadline Day, I figure I'll tackle what salespeople can learn from the new advancements in The National Pastime.  The vast majority of professional baseball teams use advanced analytics to inform their decision-making process.  Notice I did not say...